Shipping & Returns

Shipping 

Shipping is complimentary for all orders.

We ship to the following countries: France, Germany, Austria, Belgium, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, The Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden.

When your order is shipped, we will send you an email containing a tracking number that will allow you to track the delivery on the website of our carrier UPS. The package will be delivered to you against signature.

From your order, delivery is made within 3 to 7 business days, depending on the destination country.

Returns 

You have the option to return your order within 14 days from the date of receipt. To make a return, we invite you to contact us, and we will assist you with your request. 

Your order must be returned exactly as received: the jewelry in its original packaging, accompanied by its certificate of authenticity, and must not have been worn in order to meet our Quality Control requirements.

Return shipping costs are covered by Nieller. A prepaid return label will be provided to you.

The refund of your order will be made within 7 business days from the receipt of your return by Nieller, subject to acceptance of your return by our Quality Control, in accordance with our General Terms and Conditions of Sale. The refund will be made to the same credit card or account used at the time of purchase.

If you wish to exchange your order for another item, we invite you to return your order to receive a refund, and to place a new order.