Last updated: January 1, 2025

This Privacy Policy describes how Nieller ("we", "us", "our" or the "Site") collects, uses and discloses your personal information when you visit, use our services, make a purchase from www.nieller.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons.

Any revised version will be posted on the Site, the "Last updated" date will be amended accordingly, and we will take any additional steps required by applicable law.

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How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to:

• Communicate with you;
• Provide, maintain and improve our Services;
• Comply with legal obligations;
• Enforce our Terms of Service;
• Protect our Services, our rights, and the rights of our users and third parties.

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Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

The information you provide directly through our Services may include:

Contact Information

• Name
• Postal address
• Telephone number
• Email address

Order Information

• Billing address
• Shipping address
• Payment confirmation details
• Email address
• Telephone number

Account Information

• Username
• Password
• Security questions
• Other information used to secure your account

Customer Support Information

Information you choose to provide when communicating with us, including through contact forms, email correspondence, or customer support requests.

Certain features of the Services may require you to provide specific information. If you choose not to provide such information, you may not be able to access or use certain features.

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Information We Collect Automatically

We may automatically collect information regarding your interaction with our Services ("Usage Data").

This may include:

• Device information
• Browser information
• IP address
• Network connection information
• Pages viewed
• Time spent on the Site
• Referring websites
• Other information regarding your interaction with our Services

We collect this information using cookies, pixels and similar technologies ("Cookies").

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Information Obtained from Third Parties

We may receive information about you from third parties, including:

Service Providers

Companies that support our Site and Services, including:

• Shopify
• Payment processors
• Hosting providers
• Analytics providers

Payment Providers

Our payment partners collect payment information, such as:

• Credit or debit card details
• Bank account information
• Billing address

This information is processed solely to complete your transactions and fulfil our contractual obligations.

Advertising and Analytics Technologies

When you visit our Site, open emails we send, or interact with our advertisements, we and our partners may automatically collect information through:

• Pixels
• Web beacons
• Software development kits (SDKs)
• Third-party libraries
• Cookies

Any information received from third parties is processed in accordance with this Privacy Policy.

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How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

• Process payments
• Fulfil orders
• Arrange shipping
• Manage returns and exchanges
• Create and manage customer accounts
• Provide customer support
• Deliver the Services requested by you

Shopify may also associate your account with other Shopify services you choose to use. In such cases, Shopify processes your information in accordance with its own privacy policies.

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Marketing and Advertising

We may use your information to send:

• Marketing emails
• Promotional communications
• SMS messages
• Postal marketing materials

We may also use your information to personalise advertisements displayed on our Site and on third-party websites.

For individuals located within the European Economic Area (EEA), the legal basis for this processing is our legitimate interest pursuant to Article 6(1)(f) GDPR.

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Security and Fraud Prevention

We use personal information to detect, investigate and prevent fraudulent, unlawful or malicious activity.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

If you believe your account has been compromised, please contact us immediately.

For EEA residents, the legal basis for this processing is our legitimate interest under Article 6(1)(f) GDPR.

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Customer Service and Service Improvements

We use personal information to provide customer support and improve our Services.

For EEA residents, the legal basis is our legitimate interest pursuant to Article 6(1)(f) GDPR.

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Cookies

Like many websites, we use cookies to operate and improve our Site.

Information regarding Shopify's cookies can be found at:

https://www.shopify.com/legal/cookies

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyse user interactions
• Personalise content and advertising

Most browsers accept cookies automatically, but you may choose to disable or remove them through your browser settings.

Please note that disabling cookies may affect the functionality of the Site and certain Services.

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How We Disclose Personal Information

We may disclose personal information to third parties when necessary for:

• Contract performance
• Legitimate business purposes
• Compliance with legal obligations

Recipients may include:

Service Providers

Such as:

• Payment processors
• Shipping providers
• Cloud hosting providers
• Customer support providers
• Analytics providers

Business and Marketing Partners

Who help us deliver services and advertising.

Affiliates

Companies within our corporate group.

Legal and Corporate Transactions

We may disclose information:

• To comply with legal obligations
• In response to lawful requests from public authorities
• To enforce our Terms of Service
• To protect our rights and property
• In connection with mergers, acquisitions, restructuring or insolvency proceedings

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Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security measures, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you access.

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Children's Data

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we may delete it.

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Security and Retention of Information

No security system is completely secure.

While we implement appropriate technical and organisational measures to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Maintain your account
• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

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Your Rights

Depending on your jurisdiction, you may have the following rights:

Right of Access

Request access to the personal information we hold about you.

Right to Rectification

Request correction of inaccurate personal information.

Right to Erasure

Request deletion of personal information.

Right to Data Portability

Receive a copy of your personal information and request its transfer to another provider.

Right to Object to Sale, Sharing or Targeted Advertising

Request that we stop using your information for certain advertising activities.

Right to Restrict Processing

Request limitation of the processing of your personal information.

Right to Withdraw Consent

Where processing is based on consent, withdraw that consent at any time.

Right to Appeal

Appeal a decision regarding a privacy request.

Marketing Communications

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

We may continue to send transactional or service-related communications.

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Complaints

If you have concerns regarding our processing of your personal information, please contact us.

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

A list of EEA supervisory authorities can be found here:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

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International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside your country of residence.

Where personal information is transferred outside the European Economic Area, we rely on appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission;
• Equivalent transfer mechanisms approved by UK authorities where applicable;
• Transfers to countries recognised as providing an adequate level of protection.

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Contact Us

If you have any questions regarding this Privacy Policy, our privacy practices, or if you wish to exercise your rights, please contact us at:

Nieller
Email: contact@nieller.com

For the purposes of applicable data protection legislation, Nieller is the data controller of your personal information unless otherwise expressly stated.